30 Day Money Back Satisfaction Guarantee* + FREE SHIPPING when you order 2 or more ▴

FAQs

1. Why Jim Shorts?

We are focused on customer service and providing quality products and designs. 
Most importantly we offer a 30-Day 100% Money Back Guarantee.

Your credit safety is important to us so we only used trusted third party credit card processing partners Amazon Pay, PayPal and Stripe. We do not collect any credit card information so you can make your purchase without having to worry about your online security.


2. Where Is My Order Confirmation?

As soon as your order is successfully paid, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add jim@jimshorts.com to your safe sender list.


3. I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within two to three business days. Once your order has begun processing, we will be unable to make any changes.

4. I Just Placed My Order. Can I Add Another Item To It?

We can usually add items to an existing order within six hours of the original order placement. Please place a new order for the item and then contact us. We’ll be happy to refund shipping on the additional order if it was placed within six hours of the original order.


5. Can I Return Or Exchange Items?

Yes. Jim Shorts offers a 30-Day 100% Money Back Guarantee. For our full Return & Exchange Policy - CLICK HERE.


6. How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 2-5 business days. You will be notified via email at the address listed in your order when this transaction has taken place.


7. When Will My Order Ship?

We produce all of our products on demand. Your item(s) then go through a quality-control check and then carefully packaged and shipped. Most of our orders ship within 2-5 business days of purchase. Shipping times may vary due to availability of merchandise and seasonality. Please note our product facilities are not open on the weekends or holidays.


8. Will I Have To Pay International Taxes & Duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. But we will do our best and choose the most appropriate shipping method, Generally there are no extra taxes for your order.
But, this is a international business general guideline and may vary depending on the customs office of your country. If you are asked for taxes or duties, don't be disappoint or angry, try to contact to your customs office, and we will help you always.


9. I’m Not Sure About a Size or Have A Fit Question. How Do I Find This Information?

Please refer to the detail size on each product page or see our Measurement Guides for general information on sizing. If you still have specific questions about a fit of an item or measurement guidelines, please Contact Us.